Table 4 on 24 – Toshiba Strata CT Digital Business Telephone Solutions User Manual
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24
Strata CT ACD Supervisor November 2001
Access Codes
Features
Table 4
Supervisor Access Codes
Features
Access Code Sequence
ACD Call Pickup
[PDN] +
#4036
Agent Status (Speed Dial Button)
[PDN] +
#405XX
1
1. XX
= ACD Group Number 01~16 on large systems and 01~08 on small systems.
End of ACD Shift
[PDN] +
#4039
Log In/Out (Agent)
ACD Call
2
+
#4031
+
ZZZZ
3
2.
ACD Call
button is any single appearing [PhDN] that is owned by the telephone.
3.
ZZZZ
= Agent ID Code used when logging into an ACD Group as an Agent.
Log In/Out (Supervisor)
[PDN] +
#4031 + XXXX
4
4. XXXX
= Supervisor ID code used only to log in.
Monitor ACD Call
[PDN] +
#4035 + YYYY
5
5. YYYY = Agent ID.
Queue Status (Speed Dial Button)
[PDN] +
#404XX
Reset Queue Alarm
[PDN] +
#4034
Supvr Auto Log In (Speed Dial Button)
[PDN] +
#4031
+
XXXX
4
Transfer to ACD Group (Speed Dial Button)
Cnf/Trn
+
#406XX