Xantrex Technology SW Communications Adapter - Manual (Page 32)

APPENDIX A – PRODUCT & SYSTEM INFORMATION
A-2
©2002 Xantrex Technology Inc.
P/N 973-0022-01-01 Rev A 04/2002
RETURN MATERIAL AUTHORIZATION POLICY
You must obtain a Return Material Authorization (RMA) number from Xantrex
before returning a product directly to Xantrex. Products returned without an RMA
number or shipped collect will be refused. When you contact Xantrex to obtain
servcie, be prepared to supply the serial number of your product and its date of
purchase as well as information about the installation and use of the unit. Record
this information in “Information About Your System” on page A-3 of this guide.
RETURN MATERIAL PROCEDURE
If you are returning a product, follow this procedure:
1. Obtain an RMA number and a shipping address from Xantrex.
2. Package the unit safely, preferably using the original box and packing
materials. Include the following:
• The RMA number
• A copy of your dated proof of purchase
• A return address where the repaired unit can be shipped
• A contact telephone number
• A brief description of the problem
3. Ship the unit freight prepaid to the address provided in step 1.