Contacting technical support, Before calling for service – Xerox 4512N User Manual
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T r o u b l e s h o o t i n g
6-2 ❖ D o c u P r i n t 4 5 1 2 / 4 5 1 2 N U s e r G u i d e
Contacting
Technical
Support
If you are unable to resolve a printing problem related to the printer by
using the instructions in this chapter, contact the dealer from which you
bought your printer or contact Xerox/Rank Xerox. However:
•
If the problem is operating system related, consider contacting the
original manufacturer.
•
If the problem is related to a specific application package, consider
contacting the original manufacturer.
•
If the problem is driver related, consider accessing the Xerox
CompuServe or Internet site.
Before Calling
for Service
Before contacting your dealer or Xerox/Rank Xerox, please have the
following information available:
•
Printer Serial No. (located on the inside of the printer, under the
Photoconductor / Drum)
•
A Configuration Sheet
•
Any error code or message displayed on the Control Panel
•
A description of the problem
•
Type of network (if problem is possibly network related)