Xantrex Technology 120 VAC/60 - Manual (Page 144)

WARRANTY/REPAIR INFORMATION
Page
136
 2001 Xantrex Technology, Inc.
5916 - 195th Street N. E.
Arlington, WA 98223
Telephone: 360/435-8826
Fax: 360/435-2229
www.traceengineering.com
SW Series Inverter/Charger
Part No. 2031-5
Rev. C: February 2001
WARRANTY OR REPAIR SERVICE REQUIRED
If your product needs repair at the factory, it must be shipped fully insured in the original packaging or
equivalent (shipping damage is not covered under warranty and will likely delay the repair and return of
your unit). The shipper will not accept any damage claims – even if insured - on products damaged
through improper packaging (i.e., peanuts, soft foam, undersized boxes, etc.). If possible, avoid sending
products through the mail.
Warranty or repair service should be performed only at an Authorized Xantrex Service Center, or at the
Xantrex Technologies factory. Unauthorized service performed on any Trace™ product will void the
existing warranty.
You must notify Xantrex Technology Inc., before returning any equipment for repair. To obtain an RMA
(Return Merchandise Authorization number, please contact our Warranty Coordinator at:
Phone: 360-435-8826
Fax: 360-474-0616
Email: [email protected]
Please provide:
Model Number: _____________________________
Serial Number: _____________________________
Purchase Date: _____________________________
Problem: __________________________________
.
Ship the item for repair to:
Trace Engineering Company, Inc.
Attn: Service Department.
RMA # ___________
5916 195
th
NE
Arlington, WA 98223
Be sure to include in the package:
1. Complete return shipping address (P.O. Box numbers are not acceptable) and telephone number
where you can be reached during work hours.
2. A detailed description of any problems experienced, including the make and model numbers of any
other equipment in the system, types and sizes of loads, operating environment, time of unit operation
and temperature.
3. If your unit has not been registered, a copy of your proof of purchase or (purchase receipt) is required
for Warranty repair.
Repaired products will be returned freight C.O.D., unless sufficient return shipment funds are included
with the unit.
Products sent to the factory from outside the U.S. must include return freight funds, and sender is fully
responsible for all customs documents, duties, tariffs, and deposits.
Record the model and serial numbers on your product and retain for your files.