8e6 Technologies Enterprise Reporter ER HL/SL User Manual
Use Enterprise Reporter to conduct an investigation
Once custom category groups and user groups have been created, administrators
can begin running their first reports. In most cases, administrators will employ the
Enterprise Reporter as a forensic tool to determine if anomalous Internet behavior
exists in their organization. In order to facilitate this process, the Enterprise
Reporter menu structure is organized to follow the normal process flow of an inves-
1. First, the administrator is greeted with a dashboard of high-level reports called
“Canned Reports.” By viewing these canned reports, an administrator can
quickly determine if there is any anomalous behavior that needs investigation.
For example, a high level of spyware site activity might be found under a
specific username, or a high rate of traffic identified in the “PornographyAdult
Content” category. If something is detected that warrants further investigation,
one would then proceed to the “Drill Down Report” section.
2. The next stage of the investigation is to select the Drill Down Report menu. The
Drill Down Report is a multi-dimensional database that allows the user to drill
down to the source of any Internet threat.
For example, if there is unusually high page count in the “Pornography/Adult
Content” category, the administrator can drill down into the Category/User
section to determine who is viewing this material. Once a specific end user is
identified, the administrator can then delve into the detail page view section to
see the exact pages that end user has been visiting.
This detailed information provides a wealth of information on the exact time the
page was visited, the user’s IP address, whether the site was blocked by the
R3000 filter, how it was blocked (e.g. in URL library, blocked keyword, proxy
pattern blocking, etc), and the full-length URL. By viewing this detail, the admin-
istrator can obtain an accurate gauge of the user’s intent—whether the user
repeatedly attempted to go to a forbidden site or whether it was an isolated inci-
3. The last stage of an investigation is to document the long-term activity of a
policy violator, since most organizations require more than one or two events to
reprimand a user. Once the administrator determines the name of the user and
the Web sites visited in the Drill Down Report, the next step is to run a custom
report. The administrator can run a specific search of the policy violator for a
custom time period by selecting the Custom Report Wizard option in the
Custom Reports menu. When generating this report, a custom time scope,
specific category, and name of a specific end user can be specified.
As an example, the administrator would probably run a custom report for the
policy violator by specifying the category “Pornography/Adult Content” and all
activity within that category within the last month. The administrator can then
save a PDF version of the report for documentation purposes. This custom
report provides the necessary forensic information to support any internal repri-
mand and to protect the organization in the event the incident goes to court.
To summarize, the aforementioned steps were provided to give the user a most-
likely use case for the 8e6 Enterprise Reporter. The next section provides a more
in-depth view of how to navigate within each of the main sections of the Enterprise
Reporter: Canned Reports, Drill Down Reports, and Custom Reports.