Obtaining support for your switch, Register your product to gain service benefits, Purchase value-added services – 3Com 3C16895 User Manual
Page 71: Troubleshoot online, Access software downloads, Btaining, Upport, Your, Witch
B
O
BTAINING
S
UPPORT
FOR
YOUR
S
WITCH
Register Your Product
to Gain Service
Benefits
To take advantage of warranty and other service benefits, you must first register
your product at
http://eSupport.3com.com/
. 3Com eSupport services are based
on accounts that you create or have authorization to access. First time users must
apply for a user name and password that provides access to a number of eSupport
features including Product Registration, Repair Services, and Service Request.
Purchase Value-Added
Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone
technical support, software upgrades, onsite assistance or advance hardware
replacement. Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implementation
services are offered to fill resource gaps and ensure the success of your networking
projects. More information on 3Com Extended Warranty and Professional Services
is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and
support information.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
■
3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at
http://knowledgebase.3com.com
and contains thousands of technical solutions written by 3Com support
engineers.
■
Connection Assistant helps you install, configure and troubleshoot 3Com
desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic
software is located at:
http://www.3com.com/prodforms/software/connection_assistant/ca_th
ankyou.html
Access Software
Downloads
Software Updates are the bug fix / maintenance releases for the version of
software initially purchased with the product. In order to access these Software
Updates you must first register your product on the 3Com web site at
http://eSupport.3com.com/
.
First time users will need to apply for a user name and password. A link to
software downloads can be found at
http://eSupport.3com.com/
, or under the
Product Support heading at
http://www.3com.com/
.