Arcam D33 - Manual (Page 11)

e-11
english
trouble-
shooting
Problem Solution
I cannot power on the unit using the remote control. < Check that the D33 DAC is powered on with the front panel power button.
< Check that the D33 DAC is connected to an active power outlet and the outlet, if
switched, is switched on.
The pOWER LED is red and there is no sound. < The D33 DAC is in standby mode.
< Press any button on the front panel or press the remote control 2 key to power
on the unit.
< If the 12V Trigger input is connected to an amplifier, the D33 will power on from
standby when the amplifier is powered on.
The remote control does not work < Check that the batteries are installed.
< replace the batteries
< Check that the remote sensor (behind the FMJ logo on the front panel) is not
obscured.
< Check that the remote sensor is not in direct sunlight or illuminated by sources
of interference such as fluorescent lighting or a television screen.
< The remote control has a range of 15m. Move closer than 15m.
I cannot adjust the volume using the remote control < The remote control volume keys are designed to operate the volume control of
an Arcam amplifier. If you are not using an Arcam amplifer, use your amplifier's
remote control to adjust the volume.
< Ensure that you connect the D33 DAC to an amplifier with a volume control.
< Ensure that the remote control has 'line-of'sight' to the amplifier.
I have connected and selected a source but there is no sound and the source LED
remains red.
< Check that the source equipment is powered on.
< Check that the source equipment is connected correctly to the selected input.
I have connected and selected a source but there is no sound and the source LED
flashes green.
< For A/V S/PDIF sources: check that the source equipment is not set to surround
sound bitstream output. Set the source S/PDIF output to 'PCM Stereo' or
equivalent. refer to the source equipment manufacturer's handbook for further
details.
I have connected my MP3 player, USB flash drive or hard drive to the USB input but
there is no sound.
< The D33 DAC does not support MP3 players, USB flash drives or hard drives.
< Connect your device to a computer and connect the computer to the D33 for
playback.
I have connected my computer to the USB input but the uSb LED remains red and the
computer has not responded.
< Check that the uSb SElECT switch is set to the correct position for the socket you
have connected to.
I have connected my computer to the Class II USB input and the computer is asking for
a device driver.
< The computer does not have the Class II device driver installed.
< Disconnect the D33 DAC from the computer, install the driver and follow the
on-screen instructions.
The USB input is not working with my computer < refer to the USB FAQ on the Arcam website: http://www.arcam.co.uk
The iPod input is not working with my Apple device < Ensure that the Apple device is connected to the D33 iPod socket using an Apple
docking connector to USB cable.
< Ensure that your Apple device software is up-to-date by connecting the device to
your computer and running iTunes.
< Ensure that your device is supported; only Apple devices with a digital audio
output can be used. See page E-7 for a compatibility list.