Service information, Ervice, Nformation – 8e6 Technologies Enterprise Filter R3000IR User Manual
Page 7: 8e6 corporate headquarters (usa), 8e6 taiwan, Procedures
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The user should not attempt any maintenance or service on the unit beyond the proce-
dures outlined in this document.
Any initial hardware setup problem that cannot be resolved at your internal organization
should be referred to an 8e6 Technologies solutions engineer or technical support repre-
sentative.
8e6 Corporate Headquarters (USA)
Local
: 714.282.6111
Domestic US
: 1.888.786.7999
International
: +1.714.282.6111
8e6 Taiwan
Taipei Local
: 2397-0300
Domestic Taiwan : 02-2397-0300
International
: 886-2-2397-0300
Procedures
When calling 8e6 Technologies regarding a problem, please provide the representative
the following information:
Your contact information.
Serial number or original order number.
Description of the problem.
Network environment in which the unit is used.
State of the unit before the problem occurred.
Frequency and repeatability of the problem.
Can the product continue to operate with this problem?
Can you identify anything that may have caused the problem?
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