Dell diagnostics – Dell Latitude D630 User Manual

Page 18

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18

Quick Reference Guide

Other software problems

C

H E C K

T H E

S O F T W A R E

D O C U M E N T A T I O N

O R

C O N T A C T

T H E

S O F T W A R E

M A N U F A C T U R E R

F O R

T R O U B L E S H O O T I N G

I N F O R M A T I O N

Ensure that the program is compatible with the operating system installed on your computer.

Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.

Ensure that the program is installed and configured properly.

Verify that the device drivers do not conflict with the program.

If necessary, uninstall and then reinstall the program.

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A C K

U P

Y O U R

F I L E S

I M M E D I A T E L Y

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U

S E

A

V I R U S

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S C A N N I N G

P R O G R A M

T O

C H E C K

T H E

H A R D

D R I V E

,

F L O P P Y

D I S K S

,

O R

C D

S

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S

A V E

A N D

C L O S E

A N Y

O P E N

F I L E S

O R

P R O G R A M S

A N D

S H U T

D O W N

Y O U R

C O M P U T E R

T H R O U G H

T H E

S t a r t

M E N U

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S

C A N

T H E

C O M P U T E R

F O R

S P Y W A R E

If you are experiencing slow computer performance, you

frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.

R

U N

T H E

D

E L L

D

I A G N O S T I C S

See "Dell Diagnostics" on page 18. If all tests run successfully, the error

condition is related to a software problem.

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems"
on page 17 and run the Dell Diagnostics befo
re you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

NOTE:

The Drivers and Utilities media is optional and may not ship with your computer.

Enter system setup (see "System Setup Program" in your User’s Guide), review your computer’s
configuration information, and ensure that the device you want to test displays in system setup and is
active.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media.

book.book Page 18 Monday, March 19, 2007 4:15 PM

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