Storing a battery, Solving problems, Notebook system software (nss) – Dell Latitude X1 User Manual

Page 17: Lockups and software problems

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Quick Reference Guide

17

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.

Solving Problems

Notebook System Software (NSS)

If you reinstall the operating system for your Dell™ computer, it is also recommended to reinstall
the NSS utility. The utility is available on the optional

Drivers and Utilities CD and on the Dell

Support website at support.dell.com.

To download the utility, go to Downloads at support.dell.com and select your computer model
from the drop-down menu. Under Select Your Download Category, select System and
Configuration Utilities, select your operating system and language, and then follow the
instructions.

NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy
drives, Intel

®

Pentium

®

M processors, Intel Celeron

®

M processors, optical drives, and USB

devices. NSS is necessary for the correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the updates appropriate for
your configuration.

NOTE:

NSS is critical for the correct operation of USB devices.

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

The computer does not start up

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system shutdown.

E

NSURE

THAT

THE

A C

ADAPTER

IS

FIRMLY

CONNECTED

TO

THE

COMPUTER

AND

TO

THE

ELECTRICAL

OUTLET

.

T

URN

THE

COMPUTER

OFF

If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

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