EVS IPDirector Version 4.3 - October 2007 Part 4 User's Manual - Manual (Page 24)

IP Director Version 4.3 – User Manual – Part 4 – System Management & Troubleshooting
EVS Broadcast Equipment Issue 4.3.C
you are running LSM mode)
o
on the IP Director side, check in the routing service in
the transport tab, the type of the connection (COM or
USB) and the host ID. The host ID must correspond to
the number of the XT server the IP Director workstation
is connected to.
• Check in all routing service applications on all IP Director
workstations connected to on XT server if the connection is
established with the XT server. In the transport tab, the
connection must be started (green status in front of the COM
or USB connection).
• Make sure you do not have 2 IPDP serial connections to one
XT server.
T
HE SYNCHRO
DB
STATUS IS RED
It means the IP Director has not established the link with the
SynchroDB service. This is generally the case when the IP
Director workstation is started.
Wait a few more seconds and if the link is still not established
after 1 minute, please contact EVS.
2.2 CHANNEL EXPLORER
THE USER DOES NOT SEE AN XT SERVER OR
X
FILE DEVICE IN
C
HANNEL
E
XPLORER
To see an XT server or an XFILE device in the channel explorer,
this XT must be assigned to be managed by one SynchroDB
service. If managed and connected with a serial connection to
one IP Director workstation, it will appear with a black font in the
channel explorer, if it has no direct serial connection but is
connected via the XNET network to an XT which has a serial
connection to one IP Director workstation, it will appear grey in
the channel explorer.
Check if the following conditions are fulfilled:
• You have at least one serial connection to the XNet network
• This connection is started in the routing application. If the
link has not been started in the routing application, check
o
You have correctly defined your COM port number on the
XT server
o
You have correctly defined your port type on your IP
Director workstation (COM or USB)
o
You have correctly defined your port number on your IP
Director workstation.
• One SynchroDB service manages your XT server or XFile
device.
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