Spicer Dana Commercial Vehicle Warranty - Manual (Page 4)

General Information
Gen
era
l Inf
orm
at
ion
General Information
Knowing and understanding Dana warranty is the responsibility of the vehicle owner. It is also the responsibility of the selling
dealer to identify the Dana products in the vehicle and inform the purchaser of the warranty for those products, based on the
vehicle vocation at the time of sale.
Dana Commercial Vehicle Warranty Guide
How do I define my vocation coverage?
1. Review all the “Vocational Definitions” listed and select the one that most accurately describes the use and configura-
tion of the vehicle.
2. Ensure your vehicle vocation is listed in the “Typical Vehicle Types” under the selected Vocational Definition.
3. Once the vocation is defined refer to the “Product Time and Mileage Coverage Per Vocation” section.
4. Identify the component in question using the product model number for the time and mileage coverage.
5. Refer to and understand any notes that pertain to a specific coverage (i.e. lube requirements).
6. If you cannot determine coverage, contact your Dana Representative or call the Dana Call Center at the time of sale
at 1-877-777-5360.
Dana Commercial Vehicle Warranty Manual
The Dana Commercial Vehicle Warranty Manual documents the specifics of Dana product warranty. This manual includes:
• Product Warranty Statements for Dana Commercial Vehicle Product Group of Dana
• Warranty terminology
• Warranty programs
• Claim procedures and claim information
• Important information regarding claim approval
• Component repair or replacement guidelines
• Labor hour guidelines (SRTs)
• Limits, exclusions, and requirements
• Other important resources
July 2012, Rev. 1 i
The combined use of the Dana Commercial Vehicle Warranty Manual and the Dana Commercial Vehicle Warranty Guide expresses
Dana component time and mileage warranty coverages for the Dana products. Dana warranty training is also available to assist
dealers in understanding and identifying vocation coverage and warranty parameters. See your Dana Representative for details.
Dana component warranty is identified using the Dana Commercial Vehicle Warranty Guide. The Dana Commercial Vehicle
Warranty Guide explains Dana vocation definitions, component time and mileage limits per vocation, aftermarket component / part
warranties, and extended purchase warranty options.