SENA Serial_IPTM Redirector 4.3 - Manual (Page 24)

2.1 Pre-installation Checklist
2.2 Configuring the Serial Server
2.3 Running the Serial/IP Setup Program
2.4 Selecting Serial/IP COM Ports
2.5 Configuring Serial/IP COM Ports in the Control Panel
2.6 Using the Serial/IP Configuration Wizard
2.7 Troubleshooting Installation Problems
2.7 Troubleshooting Installation Problems
Please note the following suggestions regarding installation problems:
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If your license key is not accepted when you enter it, click here for more information.
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Are you using correct values for both IP Address of Server and TCP Port Number?
A common mistake is to assume the TCP port number is the "device number" on the server. TCP port
numbers start at a large number, usually 4000 or higher. Note: Any TCP port number less than 1024 is
almost always wrong. See Appendix D
Basic Diagnostics for ways to debug this type of problem.
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Are your settings for Credentials matching what the serial server expects?
The Log display in the Configuration Wizard will show authentication problems with serial server login.
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Is the serial server providing a serial port on the expected TCP Port Number?
Serial servers differ in the methods used to make serial ports available to the network on a TCP port.
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Are errors appearing in the Log display of the Configuration Wizard?
For detailed information and tips, see Appendix C
Configuration Wizard Messages .
2. Installing the Serial/IP Redirector