Armasight NSGN150001F6DA1 N-15 FLAG Night Vision Goggles - Manual (Page 31)

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4.5 SERVICE/PACKING AND UNPACKING
4.5.1 RETURN INSTRUCTIONS
For service, repair or replacements, please email [email protected].
To assist the Service Representative (SR) with determining if the item is repairable, please provide the
following information:
1. Serial Number of the defective item.
2. Thorough description of the malfunction, defect or damage.
3. An explanation of how the malfunction, defect or damage occurred, if known.
If the SR determines that the item is under warranty or should be returned for repair, a Return
Material Authorization number (RMA#) will be provided. RMA can be obtained via e-mail to
[email protected] or via phone by calling Armasight Customer Service at (888)959-2259 Ext. 2 or
via fax (888)959-2260.
When returning the N-15 for service or repair, the following procedures should be followed to prevent
any additional damage:
1. Verify that the N-15 is free of all contaminants such as dirt or any other foreign material.
2. Remove the battery.
3. Place the cap over the lens.
4. Place the N-15 in the hard shipping/ storage case or soft carrying case (if available). If the hard ship-
ping/ storage case is not available, individually package each N-15 unit being returned in a suitable
container.
Place the N-15 and a copy of the test report or detailed description of the failure in a suitable packing/
shipping container. Mark the package with the RMA#. Ship the items using the fastest, most easily trace-
able, prepaid method to Armasight Inc., 815 Dubuque Avenue, South San Francisco, CA 94080, USA.