Vii. customer support – Xylem WL550 OIL WATER INTERFACE METERS User Manual

Page 9

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Global Water

800-876-1172 globalw.com

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VII. Customer Support:

Call Global Water for tech support: 800-876-1172 or 979-690-5560 (many

problems can be solved over the phone). Fax: 979-690-0440 or E-mail:

[email protected]

.

When calling for tech support, have the following information ready:

1. Model #.

2. Unit serial number.

3. P.O.# the equipment was purchased on.

4. Our sales number or the invoice number.

5. Repair instructions and/or specific problems relating to the

product.

Be prepared to describe the problem you are experiencing including

specific details of the application, installation, and any additional pertinent

information.

In the event that the equipment needs to be returned to the factory for any

reason, please call to obtain an RMA# (Return Material Authorization). Do

not return items without an RMA# displayed on the outside of the

package. Include a written statement describing the problems.

Send the package with shipping prepaid to our factory address. Insure

your shipment; Global Water’s warranty does not cover damage incurred

during transit.

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