Impulse 2403 - Manual (Page 13)

Appendix A – Troubleshooting
Sealevel Systems SeaPORT+4 Page 10
Appendix A - Troubleshooting
Serial Utility test software is supplied with the Sealevel Systems adapter and
will be used in the troubleshooting procedures. Using this software and
following these simple steps, most common problems can be eliminated without
the need to call Technical Support.
1. If your adapter isn’t working, first check to make sure that USB support is
enabled in the System BIOS and it is functioning properly in the operating
system. This can be done by using either the Windows 98/ME or Windows
2000 Device Manager.
2. Ensure that the Sealevel Systems software has been installed on the
machine so that the necessary files are in place to complete the installation.
3. When the SeaPORT+4 is configured properly, the USB Enabled LED (E)
will be lit. This should allow you to use Sealevel’s WinSSD utility and the
supplied loopback plug to check communications. The supplied loopback
plug connects TD to RD. If you decide to test the Modem Control Signals,
a full pin loopback plug will be required. Details on loopback plugs are
included on WinSSD. Contact Sealevel Systems if you need further
assistance
4. When testing the SeaPORT+4 in loopback mode, you should see the port
LED’s flashing as well as seeing echoed data on the screen. The loopback
test first transmits a HEX pattern, 55AA, and then a ASCII string of data. If
this test passes, then the SeaPORT+4 is ready for use in your application.
5. Please note that if the adapter is configured for 2 wire RS-485 with no echo
a loopback test is not possible. The receiver in this case will be turned off
and the test will fail. If you plan on using this device in two wire mode test
the adapter in RS-422 mode first. Then configure the adapter for your
application.