Nova-Tech Chem-Tech XP Series - Manual (Page 15)

REV. L PN J63031 - 15-
7.2 Returns
The Customer Service Department will issue a Return Authorization (RA) number
for all returns.
The following information will be required:
1. Billing and a ship-to address.
2. Model and serial number.
3. Contact name and phone number.
4. Reason for return.
5. Purchase order (where applicable).
6. RA number on outside of the carton.
7. Type of chemical that was pumped.
All material must be returned freight prepaid. All merchandise must be properly
packaged and free of any corrosive, toxic or otherwise hazardous chemical. All
items returned must reference Return Authorization number.
7.3 Credits
No equipment will be accepted beyond six months after date of shipment from
the factory. Only unused and undamaged equipment will be accepted for return
to stock. All credits are based on acceptance of materials as new and unused by
our inspection personnel. A restocking fee will apply. All equipment returned for
credit must have a RA number and be returned freight prepaid.