Axis Communications Axis 211A - Manual (Page 65)

65 AXIS 210A/211A - Troubleshooting
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of camera> <Serial number> temp
ping -s 408 <IP address of camera>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of camera> <Serial number>
ping -l 408 -t <IP address of camera>
2. If the unit does not reply within a few seconds, restart it and wait for a reply.
Press CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use
the Browse button to select the upgrade file to use, e.g. axis210.bin or
axis211.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit automatically restarts
and shows a steady green on the Power and Status LEDs and flashing green or
amber on the Network LED.
5. Referring to the installation guide, reinstall the camera.
If the emergency recovery procedure does not get the camera up and running again, please
contact Axis support at www.axis.com/techsup/
Axis Support
If you contact Axis support, please help us to help you solve your problems, by providing
the server report, the log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
The Log file is available from Setup > System Options > Logs & Reports. The Log file
records events in the unit since the last system restart and can be a useful diagnostic tool
when troubleshooting.