Teledyne LeCroy OE695G - Manual (Page 19)

Instruction Manual
922562-00 Rev A 13

Check the power connector is plugged in and locked, and the SMA cable
is connected.
Returning a Product for Calibration or Service
Return a probe for calibration or service by contacting your local Teledyne
LeCroy sales representative. They tell you where to return the product. All
returned products should be identified by both model and serial number.
Provide your name and contact number, and a description of the defect or
failure (if possible).
Products returned to the factory require a Return Material Authorization (RMA)
acquired by contacting your nearest Teledyne LeCroy sales office, representative
or the North America Customer Care Center.
Return shipment should be prepaid. Teledyne LeCroy cannot accept COD or
Collect Return shipments. We recommend air-freighting.
1. Contact your local Teledyne LeCroy sales or service representative to obtain
a Return Material Authorization.
2. Remove all accessories from the product. Do not include the manual.
3. Pack the product in its case, surrounded by the original packing material (or
equivalent) and box.
4. Label the case with a tag containing

The RMA

Name and address of the owner

Probe model and serial number

Description of failure
5. Package the product case in a cardboard shipping box with adequate
padding to avoid damage in transit.
6. Mark the outside of the box with the shipping address given to you by the
Teledyne LeCroy representative; be sure to add the following:

ATTN: <RMA assigned by the Teledyne LeCroy representative>

FRAGILE
7. Insure the item for the replacement cost of the product.