APC SmartSlot Series - Manual (Page 14)

8. Service
If the SmartSlot Measure-UPS II requires service:
1. Check Measure-UPS II using the troubleshooting chart in section
7 before calling for service.
2. Note the model number of the Measure-UPS II, the serial number,
and the date purchased. See the back cover of this manual for the
correct telephone number and call customer service. A technician
will ask you to describe the problem and help solve it over the
phone, if possible, or will give you an RMA#. If customer service
is not available in your area, call the dealer that sold the SmartSlot
Measure-UPS II. If Measure-UPS II is under warranty, repairs are
free. If not, there will be a charge for repair.
3. It is important to pack the SmartSlot Measure-UPS II properly to
avoid damage in transit. Damage sustained in transit is not cov-
ered under warranty.
4. Include a letter with your name, RMA#, address, copy of the sales
receipt, description of the trouble, your daytime phone number,
and a check (if necessary).
5. Mark the RMA# on the outside of the package. The factory can-
not accept any package without this marking.
6. Return Measure-UPS II and its probe by insured, prepaid carrier
to the address given by the technician.