Watlow Series SD Limit - Manual (Page 2)

Safety Information
We use note, caution and warning symbols throughout this book to draw your attention to impor-
tant operational and safety information.
A “NOTE” marks a short message to alert you to an important detail.
A “CAUTION” safety alert appears with information that is important for protecting your equip-
ment and performance. Be especially careful to read and follow all cautions that apply to your appli-
cation.
A “WARNING” safety alert appears with information that is important for protecting you, others
and equipment from damage. Pay very close attention to all warnings that apply to your application.
The safety alert symbol, ç (an exclamation point in a triangle) precedes a general CAUTION or
WARNING statement.
The electrical hazard symbol, Ó (a lightning bolt in a triangle) precedes an electric shock hazard
CAUTION or WARNING safety statement.
Technical Assistance
If you encounter a problem with your Watlow controller, review your configuration information to
verify that your selections are consistent with your application: inputs, outputs, alarms, limits, etc.
If the problem persists after checking the configuration of the controller, you can get technical assis-
tance from your local Watlow representative (see back cover), or by dialing +1 (507) 494-5656
between 7 a.m. and 5 p.m., Central Standard Time (CST). Ask for for an Applications Engineer.
Please have the following information available when calling:
• Complete model number • All configuration information
• User’s Manual • Factory Page
Warranty
The series SD is manufactured by ISO 9001-registered processes and is backed by a three-year war-
ranty.
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization (RMA)
number before returning any item for repair. If you do not know why the product failed, contact an
Application Engineer or Product Manager. All RMA’s require:
• Ship to address • Bill to address
• Contact name • Phone number
• Method of return shipment • Your P.O. number
• Detailed description of the problem • Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number from the Customer Service Department is required when
returning any product for credit, repair or evaluation. Make sure the RMA number is on the outside
of the carton and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue credit
for material returned. In cases of customer mis-use, we will provide repair costs and request a pur-
chase order to proceed with the repair work.
5. To return products that are not defective, goods must be be in new condition, in the original
boxes and they must be returned within 120 days of receipt. A 20 percent restocking charge is
applied for all returned stock controls and accessories.
6. If the unit is unrepairable, you will receive a letter of explanation. and be given the option to
have the unit returned to you at your expense or to have us scrap the unit.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
The Series SD User’s Manual is copyrighted by Watlow Winona, Inc., © November 2004 with all
rights reserved.
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