Aiphone TALKMASTER IP EWST-POE - Manual (Page 55)

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Troubleshooting
Troubleshooting
Intercom Configuration Tool cannot find Intercoms
• Verify that the ACTIVE or LD10 LED is on or flashing. If not, check the power connections.
• Verify that the LINK or LD9 LED is on. If not, verify the network cable between the Intercom
and the network switch.
• Verify that the Intercoms are on the same network segment as TalkMaster™. TalkMaster
uses a UDP Broadcast to search for Intercoms. Since most routers are configured to block
UDP Broadcasts, you will not be able to configure the Intercoms in other networks. Perform
the configuration in a single network, or install UBAM™ software from the TalkMaster
Installation CD.
• If you have multiple network cards in the TalkMaster PC, verify that intercoms are connected
to the card that TalkMaster has recognized. You can verify the IP address that TalkMaster is
using by looking in the Intercom Configuration Tool under "This PC is: XXXXXXXX":
• If the Intercoms are configured for DHCP and no DHCP server is available, try re-powering
the Intercom, wait 30 seconds, then try Searching 2 -3 times.
• If you cannot detect any intercoms using the Intercom Configuration Utility, connect the PC
directly to the IP intercom using a crossover cable. Verify that you have a valid IP address,
start TalkMaster and then try to Search for the Intercom again.
• You can also refer to the LED Indicator section in your hardware manual and review the
diagnostic information presented there.
Group, All Active functions do not work with Intercoms in other Networks
• If Intercoms are not in the same network as the TalkMaster, install the UBAM™ software off
of the TalkMaster Installation CD. UBAM™ is a software product that will send/receive
TalkMaster UDB Broadcast traffic between networks.
Configured Intercoms do not connect to TalkMaster
• Incorrect subnet or gateway address in the Intercom. Re-configure the Intercom using the
correct information.
• Incorrect Server IP address. Re-configure the Intercom using the correct information.
• Intercoms have been Forwarded or Fail Forwarded to a different IP Address. Use the
Retrieve button to reset all intercoms to connect back to their default IP address.
Resetting Intercom Configuration
• To reset an IP Intercom’s configuration to factory defaults, unplug the power cord, press and
hold the Talk and Volume Up buttons, plug the power cord in, wait 2 seconds and release
the Talk and Volume Up buttons. A beep from the speaker indicates the intercom’s
configuration has been reset.
Changing Recordings
You can change the audio wav files played in TalkMaster™ or sent to the Intercoms. These
files are stored in the iSupport subdirectory of the TalkMaster software program directory.