Section 13, Troubleshooting, Troubleshooting guide – Jenway 6850 User Manual

Page 55: Technical support

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SECTION 13

– TROUBLESHOOTING

13.1

TROUBLESHOOTING GUIDE

Issue

Solution

Unable to achieve a reading when
measuring a sample

Ensure the correct cuvettes are being used so that light
isn’t being absorbed by the cuvette.

Ensure the sample isn’t too dense that light is not
transmitted through the sample.

Ensure the lamp is working.

13.2

TECHNICAL SUPPORT

Jenway have a dedicated Technical Support team made up of experienced scientists who are on

hand to help with any applications advice and questions you may have about our products and how

to use them. If you require any technical or application assistance please contact the team at:

E-mail: [email protected].

Phone: +44 (0)1785 810433

Fax: +44 (0)1785 810405

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