Milestone XProtect Smart Client 2013 - Manual (Page 152)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 152 Events and alarms
Data Source
Select whether you want to display a list of alarms or events in the
Alarm List.
The event list does not display system- or user-generated events,
such as motion detection or archive failure.
Filters
Alarms can be in one of the following states: New , In progress , On hold , or Closed . You
can see the state of each alarm in the Alarm List, in the State column. The Filters pane, lets you filter
according to certain criteria (see "Filter alarms" on page 152). Initially, all alarms will be in the New
state, but once an alarm is being handled, its state is updated.
Servers
On the left side of the alarm list, alarms are grouped by the surveillance system server they
originate from. Many surveillance systems only have a single server, but some systems may consist of
several servers in a hierarchy. All the servers you have access to are listed. Each item is clickable,
allowing you to quickly filter the alarm list by server, all priorities, high priority, etc.
The number displayed for each item represents the number of alarms with the relevant priority or
state. Note, however, that the number shown for servers only represents the number of alarms in the
New state. If a server is listed with a red icon
, it is unavailable, in which case you will not be able to
view alarms from that server. Alarms can be one of the following priorities: High , Medium , or
Low . You can see the priority of each alarm in the alarm list's first column. To quickly view all
alarms with a certain priority, select the required priority in the tree structure in the left side of the
alarm list.
Failure to connect
If your XProtect Smart Client loses connection to the Event Server, the surveillance system server
component dealing with alarms, the alarm list will notify you of this by switching the color of its top bar
from blue
to red . This is important since you will not be able to receive new alarms as long as the
connection is broken. Loss of connection can, for example, happen because of network problems;
contact your surveillance system administrator if the problem persists. As soon as the connection is re-
established, the top bar will switch back to blue again.
Filter alarms
There are several ways you can filter the alarm list, so it displays just the alarms or events that you are
interested in; you can click an element on a map to see only alarms associated with that element, you
can click a predefined filter in the Filter pane, or you can define your own custom filters.

To filter the alarm list's content, in the Alarm List toolbar, click Filter to open the Filter pane
above the alarm list. Enter filter criteria on any of the columns you want to filter on. For
example, if you enter a user ID in the ID field, the list will only display alarms assigned to that
particular user.
You can combine filters (for example, for a location on a certain date). When you apply a filter, the
filter section will change background color from blue
to orange . To return to the unfiltered alarm
list, click the Clear filter link in the Alarm List toolbar.