Milestone XProtect Smart Client 2013 - Manual (Page 154)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 154 Events and alarms
Events
An event is a predefined incident on the surveillance system that can be set up to trigger an alarm.
Events are either predefined system incidents or user-specified events (for example, XProtect
Analytics, generic events, or user-specified). Events are not necessarily linked to an alarm, but they
can be.
Typically, events are activated automatically and in the background (for example, as a result of input
from external sensors, detected motion or by data from other applications), but can also be manually
activated. Events are used by the surveillance system to trigger actions, such as starting or stopping
recording, changing video settings, activating output, or combinations of actions. When you activate an
event from your XProtect Smart Client, it automatically triggers actions on the surveillance system, for
example recording on a particular camera with a particular frame rate for a particular period of time as
well as sending of a mobile phone text message with a predefined incident description to a particular
security officer.
Your surveillance system administrator determines what happens when you manually activate an
event. Your surveillance system administrator may use the terms event buttons, user-defined events
or custom events for manually activated events.
Manually activate an event

On the Live tab, in the Event pane, select the relevant event and click Activate.
The list of selectable events is grouped by server, and the camera/device with which the event is
associated. Hierarchically, global events will appear under the relevant server. If a server is listed with
a red icon
, it is unavailable and you cannot activate events on it.
Alternatively, if available for the camera, click the overlay button that appears when you move your
mouse over the image.
There is no confirmation once you have activated an output.
Working with alarms
From the alarm list, you are able to acknowledge alarms, edit details of alarms, or print reports with
information about alarms.
View and edit details of an alarm
Double click on an alarm to open the window for the alarm. The window shows a preview of the alarm
incident and live video. You can manage the alarm in the following way:

State: Lets you change the state of the alarm. Typically, you would change state from New to
In progress, and then later to On hold or Closed; but if required you can also change state
from, for example, On hold to New.

Priority: Lets you change the priority of the alarm.

Assigned to: Lets you assign the alarm to a user in your organization, including yourself if
required. The person to whom you assign the alarm will then become the owner of the alarm,
and will be listed in the alarm list's Owner column.