Milestone XProtect Smart Client 2013 - Manual (Page 21)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 21 First time use
Troubleshooting
If a problem or other issue occurs during login to the XProtect Smart Client, you will see one of the
following error messages:
Your user rights do not allow you to log in at this point in time. User rights may vary
depending on time of day, day of week, etc...
Issue: You have tried to log in at a time when your user rights do not allow you to log in.
What to do: Wait until you are permitted to log in. Consult your surveillance system administrator if in
doubt about your user rights.
You do not have access to any part of the application. Contact the system
administrator.
Issue: You currently have no access rights to any part of the XProtect Smart Client, and therefore you
cannot log in.
What to do: Consult your surveillance system administrator, who will be able to change your access
rights if required.
Authorization failed: You cannot authorize yourself.
Issue: You have entered your own credentials in the Authorized by: field. You cannot authorize
yourself.
What to do: You must contact the person who has authorization rights. This could be your supervisor
or your system administrator. This person must enter his or her credentials to authorize your login.
Authorization failed: You do not have permission to authorize.
Issue: You have tried to authorize a user but you do not have the rights to do so.
What to do: Ask your system administrator to check that you have the necessary rights to authorize
other users or ask someone else with sufficient rights to authorize the user.
Failed to connect. Check the server address.
Issue: It was not possible to connect to the surveillance system server at the specified server address.
What to do: Verify that you have typed the correct server address. Note that the http:// prefix as well
as a port number is required as part of the server address (example: http://123.123.123.123:80, where
:80 indicates the port number). Consult your surveillance system administrator if in doubt.
Failed to connect. Check the user name and password.
Issue: It was not possible to log in with the specified user name and/or password.
What to do: Verify that you have typed your user name correctly, then re-type your password to
ensure it does not contain errors. User names as well as passwords are case sensitive (for example,
there may be a difference between typing "Amanda" and "amanda").