Frequently asked questions – Milestone Mobile 2013 (Client) User Manual
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Milestone Mobile 2014 (Client)
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Frequently asked questions
Frequently asked questions
1. Which XProtect products does my Milestone Mobile support?
Milestone Mobile works with the entire XProtect product line. This means XProtect Corporate
4.0+, XProtect Expert 2013+, XProtect Enterprise 8.0+, XProtect Professional 8.0+, XProtect
Express 1.0+, XProtect Essential 2.0+ and XProtect Go 2.0+.
2. How do I add a Milestone Mobile server to Milestone Mobile client?
A Milestone Mobile server is a recording server or dedicated server with the Milestone Mobile
server component installed on it.
Android: To add a Milestone Mobile server, tap the New button when you open the
application. In the new screen, fill in the server details and click Save.
iOS: Tap on the Edit button, then on the Add Server at the bottom. In the new window, fill in
the required server details and click Done.
Windows® Phone: Tap on the New Server button on the Servers page. In the new screen, fill
in the server details and click Save.
3. Can I add multiple Milestone Mobile servers to Milestone Mobile?
Yes. You can add as many Milestone Mobile servers as needed.
4.
Why can’t I connect to my recording server/dedicated server?
In order to connect, you must install the Milestone Mobile server on the server that runs your
system or on a dedicated server. For more information on how to download the Milestone
Mobile server, see the Milestone Mobile Administrator's Manual, which can be downloaded
from
5. I installed the Milestone Mobile server to XProtec
t Corporate, but I can’t connect to the server
from my device. What is the problem?
After you have installed the Milestone Mobile server to your XProtect Corporate (4.0+), you
must install the Milestone Mobile plug-in(s) to see the Milestone Mobile server in your XProtect
Corporate setup (See Milestone Mobile Administrator's Manual, which you can download from
. When you have installed the Milestone Mobile plug-
in, locate the plug-in under Servers in the navigation tree in the XProtect Corporate
Management Client, expand it, choose Servers > Mobile Servers > Add New. Add the details
about your Milestone Mobile server (Server name, Description (optional), and more).
Remember to save before moving on.
6. How do I create views?
You cannot create or configure views in Milestone Mobile. The application uses the views you
have already created in the XProtect® Smart Client. If you do not have any views configured,
you can select the All Cameras view to see all connected cameras. If you want to add, edit or
delete views, you must do this in XProtect Smart Client.
7. Can I control my pan-tilt-zoom (PTZ) cameras and use presets from Milestone Mobile?
Yes. You can use Milestone Mobile to control your PTZ cameras and use presets in live mode.