Milestone Mobile 2013 (Client) - Manual (Page 24)

Milestone Mobile 2014 (Client)
www.milestonesys.com 24 Frequently asked questions
8. Can I view live and recorded video at the same time?
Yes. In playback mode you get a picture-in-picture (PiP) view, allowing you to view both live
and recorded video at the same time.
9. How can I navigate through my recordings?
You can navigate through your recordings in playback mode. Select the camera you wish to
view in playback mode.
Once you are in playback mode you can search through your recordings using the control
buttons.
You also have the option to go to a specific time by choosing Go To (on iOS, access Go To via
the Menu button on the screen). Once you have chosen Go To, select the date and time you
want to view.
Another option is to use the Recent History (Android & iOS) / History (Windows® Phone)
button and navigate to the chunk of time you need.
10. Where are my snapshot images saved?
Android: Snapshots are saved to your device's SD card at: /mnt/sdcard/Milestone.
iOS: Snapshots are saved to your device and can be accessed from Photos on your device.
Snapshots are accessed from the device's gallery. These settings cannot be changed.
Windows® Phone: Snapshots are saved under Photos, Saved Pictures. The exact location
might depend on the device.
11. How do I add users to Milestone Mobile?
You cannot add a Milestone Mobile user in Milestone Mobile. You add a Milestone Mobile user
the same way as any other user in the system. See the Administrator’s Manual for the relevant
XProtect product for more information on how to add users through the Management
Client/Management Application.
12. How do I change the language of the Milestone Mobile client?
The language of the Milestone Mobile client is automatically set to the language of your
device. For example, if your language of your device is set to French, Milestone Mobile client
uses French language. If you use Milestone Mobile on Android, you can change the language
of Milestone Mobile client inside the application, but on iOS and Windows® Phone, the
Milestone Mobile client must use the same language as that of the device.
To use Milestone Mobile in Hindi, your device must support this language.
13. Why is the image quality poor when I view video?
The Milestone Mobile server automatically adjusts image quality according to the available
bandwidth between the Milestone Mobile server and Milestone Mobile client. If you experience
lower image quality than in the XProtect® Smart Client, you might have too little bandwidth to
get full resolution images through the Milestone Mobile. The reason for this can either be too
little upstream bandwidth from the server or too little downstream bandwidth on the client.
14. I get poor image quality when I connect to my system at home through Wi-Fi at my office. Why
is that?