5 compatibility issues – Raytec Milestone Plug-in User Manual
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9.5 Compatibility Issues
9.5.1 Discovery application conflicts with Milestone integration
The mechanism we use to perform device discovery with the VARIO IP devices requires we
use a specific port on the network card. When application is started it will create a
connection to this port meaning no other process will be able to use this port. Since both
the discovery application and the Milestone integration use the Raytec API to perform
actions with the VARIO IP devices there is a conflict should you wish to run both at the
same time.
To run the discovery application on the same machine as the milestone system it will be
necessary to perform the same actions detailed in section 9.4.2.
9.5.2 Milestone integration/Discovery Tool
doesn’t work when Oracle Virtual Box is
installed
The Raytec API uses a technology called multi cast to perform its device discovery and
some communications. There is a known issue with Oracle Virtual Box on Windows 7
where a user is using an application that uses multi cast.
The information to resolve this issue from the support forums is as follows.
Open up Network and Sharing Center
Click 'Change Adapter Settings'
Right click 'VirtualBox Host-Only Network', go to Properties
Double click "Internet Protocol Version 4 (TCP/IPv4)' under 'This connection uses
the following items'.
In the Properties page, click "Advanced..."
In the "Advanced TCP/IP Settings", tab "IP Settings", uncheck the box marked
"Automatic Metic" and type in 800 or higher.
OK all dialogs and run whatever software could not receive multicast.
Please see this link for further information on this issue,
IMPORTANT NOTE
When stopping the above service you will essentially disable the Milestone system, it will
not be able to respond to events raised, and other parts of the system will not respond as
normal until the service is restarted.
Before performing this action you should make sure the user is aware of what this action
will do, even though this is a temporary action.
When the service is restarted the system should return to normal operation. However it may
be prudent to restart the machine that the service was stopped on, so that Windows can
restart the services for you in the normal manner.