Brother MFC-J4710DW - Manual (Page 17)

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3
3
Overview
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This section explains how to resolve typical network problems you may encounter when using the Brother
machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions
Center at http://solutions.brother.com/.
For details, go to the Brother Solutions Center at (http://solutions.brother.com/) and click Manuals on your
model page to download other manuals.
Identifying the problem
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Go to the page for your solution from the lists below
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Troubleshooting
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Make sure you have checked the following:
The power cord is connected correctly and the Brother machine is turned on.
All protective packaging has been removed from the machine.
The ink cartridges are installed correctly.
The Scanner Cover and the Jam Clear Cover are fully closed.
Paper is inserted correctly in the paper tray.
Problem See page
I see error messages when configuring the Wi-Fi Direct from the control panel menu 14
I cannot complete the Wi-Fi Direct network setup configuration 16
I want to make sure that my network devices are working correctly 16
Error messages when configuring Wi-Fi Direct from the control panel menu
Error Message Cause Action
(For MFC-J2510/J4510
DW/J4710DW)
Connection Fail
(For DCP-J4110DW,
MFC-J2310/J4310DW/
J4410DW/J4610DW)
Connection Fail
The Brother machine and your mobile
device cannot communicate during the
configuration.  Move the mobile device closer to your
Brother machine.
 Move your Brother machine and the
mobile device to an obstruction-free
area.
 If you are using the PIN Method of WPS,
make sure you have entered the correct
PIN.