Brother PE-770 User Manual
Page 77
 
Troubleshooting 75
3
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The upper thread
breaks.
The thread is tangled, for example, 
in the bobbin case.
Remove the tangled thread. If the 
thread is tangled in the bobbin case, 
clean the race.
page 70
The needle is bent or blunt.
Replace the needle.
page 35
The needle is incorrectly installed. Correctly install the needle.
The area around the hole in the 
needle plate is scratched, or has a 
burr on it.
Replace the needle plate. Contact 
your retailer or the nearest authorized 
service center.
–
The area around the hole in the 
embroidery foot is scratched, or 
has a burr on it.
Replace the embroidery foot. Contact 
your retailer or the nearest authorized 
service center.
–
The bobbin case is scratched, or 
has a burr on it.
Replace the bobbin case. Contact 
your retailer or the nearest authorized 
service center.
–
A bobbin designed specifically for 
this machine is not used.
Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 24
Bobbin thread
does not wind
neatly on the
bobbin.
The thread that was pulled out 
was not wound onto the bobbin 
correctly. 
Wind the thread that was pulled off 
around the bobbin five or six times 
clockwise.
page 26
The lower thread
is tangled or
breaks.
The bobbin thread is incorrectly 
installed.
Correctly install the bobbin thread.
page 28
The bobbin is scratched or does 
not rotate smoothly, or has a burr 
on it.
Replace the bobbin.
–
The thread is tangled.
Remove the tangled thread and clean 
the race.
page 70
A bobbin designed specifically for 
this machine is not used.
Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 24
The thread tension
is incorrect.
The upper thread was not 
threaded correctly.
Correct the upper threading.
page 30
The bobbin thread is incorrectly 
installed.
Correctly install the bobbin thread.
page 28
The thread tension is incorrect.
Adjust the tension of the upper 
thread.
page 64
A bobbin designed specifically for 
this machine is not used.
Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 24
Symptom
Probable Cause
Remedy
Reference