LG WM3650HVA - Manual (Page 35)

35 TROUBLESHOOTING
ENGLISH Before calling for service
Check the following before calling for service.
Problem Possible Causes Solutions
Clicking sound y Do you hear a sound when you close or lock
and unlock the door?
y This sound is normal and occurs when the
door is closed, locked or unlocked.
Spraying or hissing sound
y Is water spraying in the tub? y This sound is normal as water is spraying or
circulating during the cycle.
Buzzing or gushing
sound y Is the washing machine draining water? y This sound is normal as the drain pump drains
water from the washing machine after the
cycle.
Splashing sound y Is the washing machine washing a load of
laundry?
y This sound is normal as the load is moving up
and down during the wash and rinse cycles.
Rattling and clanking noise y Are there any foreign objects such as keys,
coins, or safety pins in the tub or drain filter?
y Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.
y Unplug the power cord and contact your
nearest LG service center if the noise persists.
Thumping sound y Is the washing machine overloaded?
y Is the load out of balance?
y This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
Vibrating noise y Are the shipping bolts removed?
y Is the load evenly distributed in the tub?
y Is the washing machine level balanced?
y Is the washing machine installed on a solid
and smooth surface?
y See page 13, Unpacking and removing
shipping bolts to remove the shipping bolts.
y Stop the cycle and rearrange the load for
balancing.
y See page 16, Leveling the washing machine
to level the washing machine.
y Check if the floor is solid and level.
Water leaking around
washer y Does water leak from a faucet or a water line?
y Is a drain pipe or a drain hose clogged?
y Check the faucets or water lines.
- If the water lines are loosely connected, see
page 14, Connecting water lines to connect
them properly.
y Unclog the drain pipe or drain hose. Contact a
plumber if necessary.
Excessive suds or failure to
rinse y Did you use more than the recommended
amount of detergent?
y Is the soil level higher than the size of the
load?
y Use the recommended amount of detergent
for load.
y If the contamination level is low, reduce
the detergent quantity to less than the
recommended level.
Only use detergent with the HE (High-
Efficiency) logo.
Staining y Did you add detergent directly to the tub?
y Did you remove the load immediately after it
finished?
y Did you sort and wash the clothes by color or
soil?
y Make sure to load detergent into the
detergent dispenser drawer.
y Remove the load immediately after it finishes.
y Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19,
Sorting
laundry for details