Troubleshooting – AT&T 993 2-Line User Manual

Page 65

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62

Appendix

If the other person cannot hear you, make sure the
MUTE light is off.

Set the time and date following the directions in

Set

the time and date on page 22.

— OR —

If you subscribe to caller ID service, the time and date will
be reset automatically with the next incoming call.

This display indicates that a rare memory error has
occurred in the call history. To prevent this error from
interfering with the normal operation of the telephone,
all of the call history was removed. Your product should
now operate normally; no action is required.

Speakerphone
does not work.

Power Failure is
flashing.

Memory Error
CID del shown in
display.

Troubleshooting

Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for
your nontraditional telephone service.
Make sure to plug your USB telephone adapter into
a dedicated USB port on your computer. Do not plug
into a multiple port USB hub (USB splitter) that is not
powered.
In a few rare instances, the USB port on your computer
may not have enough power. In these instances, try
using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your
nontraditional telephone service. Contact your service
provider for more information.



I subscribe to a
nontraditional
telephone
service that uses
my computer
to establish
connections, and
my telephone
doesn’t work.

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