HP Matrix Operating Environment Software - Manual (Page 4)

5 Issues, limitations, and suggested actions.....................................................48
Limitations.............................................................................................................................48
Hyper-V support limitation for bidirectional configuration.........................................................48
No automatic synchronization of configuration between sites...................................................48
Matrix recovery management job information is not preserved in certain scenarios.....................48
Minor issues..........................................................................................................................48
Firefox browser cannot be used for site export operations........................................................48
ESX configuration setting required for VMFS datastores of Matrix recovery management managed
logical servers to be visible at Remote Site............................................................................49
Activation or deactivation job hangs.....................................................................................49
Identical configuration of logical servers between sites............................................................49
One RAID Manager instance per HP P9000 Storage Management Server and One RAID Manager
instance per HP P9000 device group...................................................................................50
CLX/HP P9000 software must be installed on a separate Windows system................................50
One active Matrix recovery management configuration operation at any point in time................50
Site delete operation in Matrix recovery management does not remove HP SIM tools..................50
6 Troubleshooting........................................................................................51
Configuration troubleshooting..................................................................................................51
Configuration error messages...................................................................................................53
Warning messages.................................................................................................................56
Matrix recovery management Job troubleshooting.......................................................................57
Failover error messages...........................................................................................................60
Matrix recovery management log files.......................................................................................61
DR Protected IO serivces troubleshooting...................................................................................61
DR Protected IO services configuration troubleshooting...........................................................62
DR Protected IO services failover troubleshooting...................................................................64
7 Support and other resources .....................................................................65
Information to collect before contacting HP.................................................................................65
How to contact HP..................................................................................................................65
Registering for software technical support and update service.......................................................65
How to use your software technical support and update service...............................................65
Warranty information.........................................................................................................66
HP authorized resellers............................................................................................................66
Documentation feedback.........................................................................................................66
Related information.................................................................................................................66
Matrix recovery management documentation.........................................................................66
Glossary....................................................................................................68
4 Contents