Hunt group configuration, Hapter – AltiGen comm ACM 5.1 User Manual
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AltiWare ACM 5.1 Administration Manual 249
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Hunt Group Configuration
The hunt group is a simple call distribution application for operator, call coverage group,
integration with a fax server, or a user with multiple extensions connecting to different
devices. When adding a member to a hunt group, the following rules apply:
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No agent seat license required
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Any extension can be added to a hunt group
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Each hunt group can have up to 128 members
•
An extension can belong to multiple hunt groups
Although a hunt group has call queuing capability, it lacks the following functions:
•
Does not generate real-time queue and agent status for the hunt group
•
Does not have a real-time counter to track hunt group activities for reporting
purposes
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Does not have logout reason code tracking capability
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Does not have recording capability
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Does not have service level threshold setting
•
Does hot have queue overflow and quick queue option
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Limited call distribution capability
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No supervisor application to manage agents and calls in queue
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No client application for agents to perform login/logout