HP ProLiant DL320e Gen8 Server - Manual (Page 11)

Insight Remote Support Overview
HP has developed a service and support experience that helps you reduce risk. It integrates an
online, personalized dashboard (HP Insight Online), a support portal and mobile application (HP
Support Center Mobile), and 24x7 remote support (HP Insight Remote Support) for the consolidated
infrastructure.
When you use the embedded Remote Support functionality with an HP ProLiant Gen8 server, you
can choose from the following Insight Remote Support configuration options:
•
Direct Connect—Register a server to communicate directly to HP Insight Online without the
need to set up an HP Insight Remote Support centralized Hosting Device in your local
environment. HP Insight Online will be your primary interface for remote support information.
The Direct Connect Remote Support configuration is available in Intelligent Provisioning 1.60
and later.
Figure 1 (page 11) shows the Direct Connect configuration with an HP ProLiant Gen8 server.
Figure 1 Insight Remote Support Direct Connect
ProLiant Firewall
•
Central Connect—Register a server to communicate to HP through an HP Insight Remote Support
centralized Hosting Device in your local environment. All configuration and service event
information is routed through the Hosting Device. This information can be viewed by using
the local HP Insight RS Console or the web-based view in HP Insight Online (if it is enabled
in Insight RS).
The Central Connect Remote Support configuration is available in Intelligent Provisioning 1.20
and later.
Figure 2 (page 11) shows the Central Connect configuration with an HP ProLiant Gen8 server.
Figure 2 Insight Remote Support Central Connect
ProLiant Firewall Insight RS
Hosting Device
Completing initial configuration and registration tasks 11