HP ProLiant DL320e Gen8 Server - Manual (Page 79)

4 Troubleshooting
Troubleshooting overview
•
This section describes common installation and operational issues in Intelligent Provisioning,
and provides directions for corrective action, where possible.
General issues
•
When a profile containing OS settings is deployed on a server which does not have disks
connected, the OS settings are applied and the installation is interrupted without displaying
a There are no physical disks attached error message to indicate a problem has
occurred.
Suggested action: Attach the disks and retry.
•
When selecting the Secure Erase option for Onboard NAND Flash, the Active Health System
(AHS) log option is also selected by default. However, the AHS secure erase process does
not initiate with the Onboard NAND Flash option in the Erase Utility.
Suggested action: The process is working as designed.
•
While performing offline flashing with Service Pack for ProLiant (SPP), the System Information
page does not display information for Infiniband cards.
Suggested action: You can see system information by booting a full operating system and
running HP Insight Diagnostics, which shows what hardware is connected.
•
On the OS selection page, if you select ESX as the OS family, Manual install as the installation
type, and insert a CD for the ESX/ESXi OS, the Continue arrow is not enabled on the OS
selection page when the server is not connected to the network.
Suggested action: You must be connected to an operational network if you are installing the
ESX/ESXi operating system. Either resume installation when the network is operational, or
connect the networking ports to a functioning network before continuing.
•
Intelligent Provisioning is not able to install the drivers for the LPe1605 16Gb card to see the
boot LUNs while installing Red Hat Enterprise Linux 5.10 and Microsoft Windows Server
2008 R2 operating systems on BL420c Gen8 and BL465c Gen8 servers, respectively.
Suggested action: This is not supported. The LPe1605 16Gb LUN is not usable as a boot
controller because the drivers are not available in the correct form.
Windows-specific issues
•
Only flat files are supported over FTP. ISO files are not supported.
•
A standalone NIC card on the motherboard of the server takes the position of eth0 and eth1,
pushing the embedded NIC to eth2 and eth3.
•
In Windows Small Business Server 2011, you may see the message The Username or
Password is incorrect
,
Suggested action: Click OK and enter the same password entered with the OS Product
Information.
•
After installing Windows, when viewing the Integrated Management Log (IML), the log may
not generate and the following error message may be displayed: No system management
driver is loaded.
Suggested action: Use the Run as administrator option to launch the IML Viewer.
The Windows Small Business Server 2011 (base) operating image is too large for a FAT32
Troubleshooting overview 79