HP ProLiant DL320e Gen8 Server - Manual (Page 83)

5 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/go/HPSC
Be sure to have the following information available before you call HP:
•
Active Health System log: Download and have available an Active Health System log for
seven days before the failure was detected. For more information, see the
“Active Health
System download” (page 35) section.
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more
information on obtaining the Onboard Administrator SHOW ALL report, see the HP website:
http://www.hp.com/go/OAlog
•
Technical Support registration number (if applicable)
•
Product serial numbers
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
OS type and revision level
Related information
Website Document title
http://www.hp.com/go/ilo/docs HP iLO 4 User Guide
http://www.hp.com/go/intelligentprovisioning/docs HP Insight Diagnostics User Guide
http://www.hp.com/go/wbem/docs HP Insight Management WBEM Providers User Guide
http://www.hp.com/go/insightremotesupport/docs HP Insight Remote Support User Guides
http://www.hp.com/support/IP_RN_en HP Intelligent Provisioning Release Notes
http://www.hp.com/support/rbsu HP ROM-Based Setup Utility User Guide
http://www.hp.com/support/SPP_UG_en HP Service Pack for ProLiant Quick Start Guide
http://www.hp.com/support/SSA_UG_en HP Smart Storage Administrator User Guide
http://www.hp.com/support/UEFI_UG_en HP UEFI System Utilities User Guide
Websites
•
HP Intelligent Provisioning:
http://www.hp.com/go/intelligentprovisioning
•
HP iLO 4:
http://www.hp.com/go/ilo
•
HP Active Health System:
Contacting HP 83