6 troubleshooting, 1 troubleshooting, Troubleshooting – HP StorageWorks XP10000 Disk Array User Manual
Page 116: Table 6-1 general troubleshooting information
Troubleshooting 116
6 Troubleshooting
This chapter describes appropriate actions to take if there is a problem with Device Manager CLI.
•
Troubleshooting (section
6-1
)
6-1 Troubleshooting
If there is a problem with Device Manager CLI:
•
Make sure that the problem is not being caused by the PC or LAN hardware or software, and try
restarting the PC.
•
Make sure that the problem is not occurring at the Device Manager server. Please refer to the HP
StorageWorks Command View XP Advanced Edition Device Manager Server Installation and
Configuration Guide for troubleshooting information for the Device Manager server.
•
For troubleshooting information specific to Device Manager CLI, see
Table 6-1
.
•
For troubleshooting information common to Device Manager CLI and Web Client, please refer to the HP
StorageWorks Command View XP Advanced Edition Device Manager Web Client User Guide.
IMPORTANT:
Make sure to read the Device Manager Release Notes. Always make sure that only one
Device Manager server at a time is actively managing a single subsystem.
Table 6-1
General Troubleshooting Information
Problem
Description and Recommended Action
The CLI application does not run. The error message says:
C:\hdvm>hdvmcli help GetStorageArray
The name specified is not recognized as an
internal or external command, operable
program or batch file
CAUSE: The most likely problem is that there is no
java.exe
file in your path.
SOLUTION: Either update your path to include the directory
holding the java.exe supplied by the Java™ JDK™ or JRE
software, or edit the hdvmcli.bat file to specify the full
path to your java.exe file.
hdvmcli.bat
does not run. The error message says:
C:\hdvm>hdvmcli help GetStorageArray
Exception in thread “main”
Java.lang.NoClassDefFoundError:
com/hitachi/hds/cli/Hicmd
CAUSE: The HiCommandCLI.jar file may have been
moved or renamed.
SOLUTION: Make sure that the HiCommandCLI.jar file
has not been moved or renamed, and that you are executing
from the directory where the hdvmcli.bat and
HiCommandCLI.jar
files reside.