HP UPS Management Modules - Manual (Page 91)

Troubleshooting 91
Troubleshooting
ASCII character sequence Esc+Shift+9 directs all
serial communication to the iLO port for the HP
ProLiant DL380 G4
Action: Disable iLO.
Agent does not install on Red Hat Itanium®
Action:
1. Install the ia32* file for your operating system from the supplementary disc.
2. Install the appropriate library files for your operating system from the compact layer in the following
order:
a. Install the glibc* library file.
b. Install the zlib* library file.
3. Install the agent using the Linux installation script (" Installing the agent using the installation script "
on page 35 ).
-or-
Install the agent using the Linux silent installation method ("
Installing the agent using the silent
installation method " on page 36 ).
Attached device communication errors appear
Action: Use the device IP address, not the host name, when attaching devices.
Attached device did not shut down gracefully
Action: Be sure the shutdown settings do not exceed the UPS runtime.
Battery Test did not run
Possible Cause: The UPS is On Battery.
Action: The UPS must be in a certain state before the battery test runs. For more information, refer to the
section, "Parameters menu option ("
Parameters menu " on page 52 )."