HP XP P9500 Storage - Manual (Page 50)

12 Troubleshooting
This chapter provides references to sources of troubleshooting information and contact information
for HP Technical Support.
Troubleshooting
For troubleshooting information on the P9500, see the HP P9000 Owner Guide.
For troubleshooting information on the Remote Web Console software, see the HP P9000 Remote
Web Console User Guide.
For information on Remote Web Console error codes, see the HP P9000 Remote Web Console
Messages.
Calling HP Technical Support
If you need to call HP Technical Support make sure you can provide as much information about
the problem as possible. Include the circumstances surrounding the error or failure, the Remote
Web Console configuration information saved in the floppy diskette(s) by the FD Dump Tool, the
exact content of messages displayed on the Remote Web Console, and severity levels and reference
codes displayed on the Status tab of the Remote Web Console main window (see the HP P9000
Remote Web Console Messages).
50 Troubleshooting