The "fax hardware test" failed – HP OFFICEJET 4500 User Manual
Page 104
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The "Dial Tone Detection" test failed
•
The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution:
•
Turn off the device by using the Power button located on the device control panel
and then unplug the power cord from the back of the device. After a few seconds,
plug the power cord in again, and then turn the power on. Run the test again. If
the test fails again, continue reviewing the troubleshooting information in this
section.
•
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
•
If you are running the test from the Fax Setup Wizard (Windows) or HP Setup
Assitant (Mac OS X), make sure the device is not busy completing another task,
such as receiving a fax or making a copy. Check the display for a message
indicating that the device is busy. If it is busy, wait until it is finished and in the idle
state before running the test.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes
and the device is ready for faxing. If the Fax Hardware Test continues to fail and you
experience problems faxing, contact HP support. Go to If
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
•
Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
•
Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device. For more information on setting up the device for faxing, see
Additional fax setup.
Chapter 7
100
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