HP Photosmart D5345 Printer - Manual (Page 132)

12 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP Photosmart.
This section contains the following topics:
• Warranty
• Print cartridge warranty information
• Support process
• Before you call HP support
• HP support by phone
• Additional warranty options
• HP Quick Exchange Service (Japan)
• HP Korea customer support
• Prepare the HP Photosmart for shipment
• Pack the HP Photosmart
Warranty
For more information about the warranty, see the printed documentation that came with the
HP Photosmart.
Print cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
HP Photosmart.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
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