Cartridge is jammed – HP Integrity NonStop J-Series User Manual
Page 36
Troubleshooting
M8609A Tabletop Tape Drive Installation and User’s Guide— 546013-002
4 -6
Cartridge Is Jammed
Cartridge Is Jammed
If the cartridge is jammed or the backup application is unable to eject it, you can force
eject the cartridge.
1. Press and hold the Eject button on the front of the tape drive for 10 seconds.
2. Wait for the cartridge to be ejected. This process may take up to 15 minutes (the
maximum rewind time). It is important that you allow sufficient time for the tape
drive to complete this process. If you interrupt it, you may damage the media or the
tape drive.
3. If the cartridge is still jammed, press the emergency reset button (Use the tip of a
paperclip to press the button).
4. Wait for the tape drive to reset and get back to the loaded position. The Ready light
stops flashing. This process may take up to 15 minutes (the maximum rewind time)
to complete.
5. Press and hold the Eject button for 10 seconds. If the cartridge is still jammed, the
tape drive has failed. Contact your supplier.
The Tape Drive Will Not Accept a Cartridge (or Ejects It
Immediately)
The cartridge is probably incompatible. If the cartridge is compatible, it may have been
damaged; for example, it may have been dropped, the cartridge memory may be
corrupted, or the tape drive may have a fault.
1. Check that the tape drive has power. (The power cable is properly connected, and
the ready LED is on.)
2. Check that you are using the correct media. Only use Ultrium media. Ultrium 800
GB cartridges for Ultrium Generation 3 tape drives are recommended.
3. Make sure you have loaded the cartridge with the correct orientation. See
4. Check for damage to your media (to the cartridge case, leader pin, or cartridge
teeth) and discard it if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original
cartridge is faulty and should be discarded.
6. Check if another Ultrium tape drive will accept the cartridge. If it does, the original
tape drive may be faulty.
Caution. Never force the cartridge into the tape drive.