Print cartridge problem message, Print cartridge carriage is stuck, Print cartridge is in the wrong slot – HP Deskjet D4363 Printer User Manual
Page 77: Non-hp print cartridges, Previously used genuine hp cartridge
To resolve the problem, follow the instructions in
Resolving print cartridge error
.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in
Resolving print cartridge error messages
to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in
Print cartridge is in the wrong slot
Solution: Always install the tri-color print cartridge in the left print cartridge carriage
compartment.
Install the black or photo print cartridge in the right print cartridge carriage
compartment.
Cause: If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution: Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see
.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:
HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
Cause: The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
Chapter 12
74
Troubleshooting
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