Hp instant support, Security and privacy, To gain access to hp instant support – HP Officejet Pro K5400 Printer User Manual
Page 38: Instant support
After the software is installed, you can gain access to it from anywhere within your
intranet by using a standard Web browser. To get more information or to download the
software, go
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
•
Easy access to troubleshooting tips: Provides tips that are customized for your
device.
•
Resolution of specific device errors: Provides immediate access to information
that can help you resolve errors specific to your device. To see a description of the
problem, as well as recommendations for solving or preventing the problem, click
the link within the message.
•
Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
•
Obtaining support services: Provides a list of the support services that are
available for your device.
•
Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
•
•
To gain access to HP Instant Support
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
Online Privacy Statement
NOTE:
To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
To gain access to HP Instant Support
•
Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
•
Embedded Web server: Click the Support button, then click HP Instant Support.
NOTE:
The Support button is available in all pages.
NOTE:
Do not bookmark the Web pages that are used to open HP Instant
Support. If you bookmark the site and connect to it by using the bookmark, the
pages do not contain the current information.
Chapter 4
34
Configure and manage