Troubleshoot installation issues, Hardware installation suggestions – HP Officejet Pro K5400 Printer User Manual
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Check the device IP address
•
To check the IP address of the device from the control panel, print the network
configuration page. For more information, see
.
•
Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Troubleshoot installation issues
If the following topics do not help, see
support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Hardware installation suggestions
Check the device
•
Make sure that all packing tape and material have been removed from outside and
inside the device.
•
Make sure that the device is loaded with paper.
•
Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see
Control-panel lights reference
•
Make sure that the device can print a self-test diagnostic page.
•
Rear access panel or duplexer is locked into place.
Check the hardware connections
•
Make sure that any cords and cables that you are using are in good working order.
•
Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Check the printheads and ink cartridges
•
Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
•
Make sure that all latches and covers are closed properly.
Troubleshoot installation issues
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