HP Officejet 150 Mobile All-in-One Printer - L511a - Manual (Page 90)

Hardware installation suggestions
Check the printer
•
Make sure that all packing tape and material have been removed from outside
and inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no errors on the control panel.
Check the hardware connections
•
Make sure that any cords and cables that you are using are in good working
order.
• Make sure that the power cord is connected securely to both the printer and to a
working power outlet. Or, make sure that the battery is correctly installed and
charged.
Check the battery charge level
If the printer is using battery power, make sure the battery is charged and functioning
properly. If the battery charge level is critically low, the printer might not print the entire
page before ejecting the page. Plug in the power cord to begin charging the battery.
For more information about using the battery, see Install and use the battery.
Check the covers
Make sure that all latches and covers are closed correctly.
Software installation suggestions
Check the computer system
•
Make sure that the computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect
the printer, run the uninstallation utility (util\ccc\uninstall.bat on the HP software
CD) to perform a clean uninstallation of the print driver. Restart the computer, and
reinstall the print driver.
Verify installation preliminaries
•
Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the HP software CD in the CD-ROM drive,
inspect the HP software CD for damage. You can download the print driver from
the HP Web site:www.hp.com/support.
NOTE: After correcting any problems, run the installation program again.
Chapter 6
86 Solve a problem