HP LaserJet Pro 400 color Printer M451 series User Manual
Page 194
The control panel displays the message: The wireless feature on this
product has been turned off
▲
Press the wireless button on the product to open the Wireless menu, and then turn the wireless
radio on.
The product does not print after the wireless configuration completes
1.
Make sure the product is turned on and in the ready state.
2.
Make sure you are connecting to the correct wireless network.
3.
Make sure that the wireless network is working correctly.
a.
Open the Network configuration menu, and then open the Wireless Menu item.
b.
Select the Network Test item to test the wireless network. The product prints a report with
the results.
4.
Make sure that the correct port or product is selected.
a.
From the list of printers on your computer, right-click the name of this product, click
Properties, and then open the Ports tab.
b.
Make sure the box is checked next to Virtual printer port for USB.
5.
Make sure that your computer is working correctly. If necessary, restart your computer.
The product does not print, and the computer has a third-party firewall
installed
1.
Update the firewall with the most recent update available from the manufacturer.
2.
If programs request firewall access when you install the product or try to print, make sure you
allow the programs to run.
3.
Temporarily turn off the firewall, and then install the wireless product on the computer. Enable
the firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or
product
Make sure that the router or product connects to the same network that your computer connects to.
1.
Open the Reports menu, and select the Configuration Report item to print the report.
2.
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for your computer.
3.
If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for your product.
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Chapter 11 Solve problems
ENWW