Service and support, Windows events, Service and support windows events – HP Systems Insight Manager User Manual
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What capabilities do I get from the HP VCA alone?
Solution: The HP VCA provides a list of the
HP Web-enabled System Management Software
and
firmware installed on the local server. For the HP VCA to provide version control and software
distribution functionality, it must be configured to refer to a HP VCRM.
The HP VCA or HP VCRM display as links under the Integrated Agents list on the HP SMH, but the
application is missing from the Version Control Repository Manager category on the HP SMH's
Home tab, or the category does not display at all. When I click the link under the Integrated Agents,
a page displays indicating The application is not available.
Solution: On Windows, the associated Windows service is stopped. You must restart the Version
Control Agent or Version Control Repository Manager's Windows service on the server. If the
service is not set for automatic startup, then configure the service to start automatically. If the service
stopped unexpectedly, check the Windows NT Event Log as well as the application's log for
additional information.
On Linux, the associated HP VCA daemon process is stopped, and the HP VCA daemon can be
restarted by the root user running /etc/init.d/hpvca restart.
Service and support
Support for HP VCRM is provided as an adjunct to support of the underlying hardware. The purpose
of the HP Support page is to provide you with a variety of product-, service-, and support-related
resources. In particular, you can use this page to:
•
Access
. This website is devoted to Systems Management
Products. You will find a wealth of product- and service-related information on this portal.
•
Access links to HP's support home page and World-Wide-website locator for phone numbers,
online tools, and information.
•
Contact the HP Support Forum to get answers to your questions about HP products. The HP
Support Forum can be found at
.
Keeping good records of your configuration can significantly speed up the troubleshooting process.
Consult the following list when you obtain assistance from your HP service provider:
•
Management PC make, model, and serial number information
•
Operating system information, including version number, a list of all service packs that have
been applied, the Compaq SSD version, and Insight Agentsâ names and versions that have
been applied
•
Hardware configuration information:
Survey Utility output or Inspect printout
◦
◦
System Configuration Utility printout
◦
Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or
System Configuration printout.
Windows events
The following table shows a listing of Windows 2000/Window NT events that are applicable to
the Version Control Repository Manager.
Text
Severity
Facility
Event ID
HP VCRM failed to start.
Informational
Application
4098
Related topics
Service and support
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